Careers

Summary of Responsibilities:

The Account Manager is responsible for sales and margin growth as-well-as market penetration and market growth. Accountable for retention, development, customer satisfaction of both existing and new accounts, and for area coverage in a specified territory. 

Job Duties Include: 

• Increase sales of components, systems, and service capabilities within target accounts.
• Identify and develop new markets and customers. 

• Must maintain good working relationship with Engineering, Purchasing, Management, and all aspects of the Customer.

• Follow the DFP Professional Sales Growth Program and apply the sales strategy for continued growth.
• Utilize the 5 stages of the sales process methodology to prospect, qualify, propose product/service plan, facilitate positive decisions, gain new accounts, and expand current accounts within the specified territory.
• Maintain and Utilize Key Tools; Pipeline, Open Order Reports, Driving Logs, etc. 
• Recognize a need and promote DFP Division products and solutions to current and new customers.
• Follow-up on all account activities to insure order accuracy and timelines of completion to customer satisfactions. Apprise supervisor when involved with resolving critical customer satisfaction issues.
• Attend and participate in Vendor and DFP training and sales meetings.
• Maintaining accurate records of customer information, i.e., contacts, project files, competition, etc.

Skills/Qualifications: Experience in Fluid Power Sales, Fluid Power Certification Preferred (not required); Thorough Understanding of Hydraulic and Pneumatic Systems; Basic Product Knowledge of Pumps, Motors, Valves, and Filtration; Excellent Customer Service (people skills); Strong Communication Skills (written & verbal); Take Ownership of Responsibilities; Motivated and Function well Independently as-well-as within the Team; Manage Multiple Priorities in a Fast Paced Environment.

The Company reserves the right to revise and alter this job description as needed.

Summary of Responsibilities

The Account Manager is responsible for sales and margin growth as-well-as market penetration and market growth. Accountable for retention, development, customer satisfaction of both existing and new accounts, and for area coverage in a specified territory.

Job Duties Include

• Increase sales of components, systems, and service capabilities within target accounts.
• Identify and develop new markets and customers.
• Must maintain good working relationship with Engineering, Purchasing, Management, and all aspects of the Customer.
• Follow the DFP Professional Sales Growth Program and apply the sales strategy for continued growth.
• Utilize the 5 stages of the sales process methodology to prospect, qualify, propose product/service plan, facilitate positive decisions, gain new accounts, and expand current accounts within the specified territory.
• Maintain and Utilize Key Tools; Pipeline, Open Order Reports, Driving Logs, etc.
• Recognize a need and promote DFP Division products and solutions to current and new customers.
• Follow-up on all account activities to insure order accuracy and timelines of completion to customer satisfactions. Apprise supervisor when involved with resolving critical customer satisfaction issues.
• Attend and participate in Vendor and DFP training and sales meetings.
• Maintaining accurate records of customer information, i.e., contacts, project files, competition, etc.

Skills/Qualifications

Experience in Fluid Power Sales, Fluid Power Certification Preferred (not required); Thorough Understanding of Hydraulic and Pneumatic Systems; Basic Product Knowledge of Pumps, Motors, Valves, and Filtration; Excellent Customer Service (people skills); Strong Communication Skills (written & verbal); Take Ownership of Responsibilities; Motivated and Function well Independently as-well-as within the Team; Manage Multiple Priorities in a Fast Paced Environment.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience

• Sales: 2 years (Preferred)
• Mechanical knowledge: 2 years (Preferred)
• Hydraulics: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location

In person

Summary of Responsibilities:

The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills. 

Job Duties Include: 

• Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application.  Answer all customer inquiries quickly and accurately in a positive manner.
• Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.  
• Internal know-how; demonstrate broad understanding of DFP’s customer service functions, processes and tools and their impact on other DFP departments. 
• Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system.  Interpret and ensure proper execution of standard operating procedures and policies.
• Manufacture hose assemblies, tubing, and other assemblies as needed.
• Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
• Achieve productivity and sales goals.
• Multitask on multiple projects at once.
• Maintain clean organized work stations and showroom; replenish stock product as needed. 
• Assist with mentoring and training of new hires in the same department.
• Attend product training and seminars if available.
• Possibly work Saturdays as part of a rotation schedule.
• Work with all departments to create a friendly, inviting and positive team environment.
• Other duties assigned by Management.

Skills/Qualifications: Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.  

The Company reserves the right to revise and alter this job description as needed.

Summary of Responsibilities:

The primary responsibility for the Service Technician is to provide service to Dakota Fluid Power customers in repairs, maintenance of vehicles, repairs, maintenance, refurbishing or rebuilding of equipment and products. The service Technician must always exhibit positive and effective interaction with all DFP customers, associates and vendors.

Job Duties Include: 

• Commit and uphold the Dakota Fluid Power safety commitment in all actions and communications as it applies in our safety manual and procedures.
• Create and maintain accurate service and repair documents for all work to be performed.
• Use and understand all documents, forms and procedures as they apply.
• Diagnose issues with hydraulic, electrical, mechanical and compressed air systems.
• Service and repair on-road, off-road mobile equipment, and industrial fluid power systems.
• Service and repair hydraulic pumps, motors, valves, cylinders and all other system components requiring attention.
• Refurbish, rebuild and replace required components to restore equipment to required working order.
• Perform welding and fabrication tasks as the project requires.
• Attend the required training programs on products, services and self-development programs offered by or through Dakota Fluid Power. 
• Maintaining a clean work area for safety and to expedite project completion.
• Able to work overtime, travel and work an occasional on-call shift.
• Perform any and all other duties assigned by the management.

Skills/Qualifications: Advance Knowledge of Troubleshooting, Repair, and Installation of Hydraulics, Compressed Air, and Mechanical Systems; Proficient in Basic Hydraulic Plumbing, Welding, and Mechanical Fabrication; Ability to Read & Understand Hydraulic, Electrical, and Mechanical Drawings and Schematics; Ability to Learn Lathes, Milling Machines, Drill Presses, Hydraulic Press, and Similar Equipment; Professional, Superior Customer Service; Strong Motivation and Ability to Work Independently; High Level of Integrity and Ethical Values; Excellent Communication Skills (written & verbal), Basic Computer Skills or Ability to Learn for Record Keeping; Clean Driving Record; Ability to lift up to 75 lbs. on a regular basis; Consistently use Arms & Legs with Full-Range of Motion; Frequent Stooping, Bending, Squatting & Kneeling; Exert Push & Pull Forces.

The Company reserves the right to revise and alter this job description as needed.

Job Perks:

• Flexible Daytime Hours (No nights or weekends)
• Competitive Pay
• Potential for Service Bonuses
• Tool Allowance
• Tuition Reimbursement (Qualification Required)
• Family-Friendly Work Environment

Job Duties:

• Commit and uphold the Dakota Fluid Power safety commitment in all actions and communications as it applies in our safety manuals and procedures.
• Create and maintain accurate service and repair documents for all work to be performed.
• Use and understand all documents, forms and procedures as they apply.
• Diagnose issues with hydraulic, electrical, mechanical and compressed air systems.
• Service and repair on-road, off-road mobile equipment and industrial fluid power systems.
• Service and repair hydraulic pumps, motors, valves, cylinders and all other system components requiring attention.
• Refurbish, rebuild and replace required components to restore equipment to required working condition.
• Perform welding and fabrication tasks as the project requires.
• Attend the required training programs on products, services and self-development programs offered by or through Dakota Fluid Power
• Maintaining a clean work area for safety and to expedite project completion.
• Able to work overtime, travel and work an occasional on-call shift.
• Perform any and all other duties assigned by the management.

The primary responsibilities for the Service Technician is to provide service to Dakota Fluid Power customers in repairs, maintenance of vehicles, repairs, maintenance, refurbishing or rebuilding of equipment of products. The Service Technician must always exhibit positive and effective interaction with all DFP customers, associates and vendors.Advance knowledge of troubleshooting, repair, and installation of hydraulics, compressed air and mechanical systems; proficient in basic hydraulic plumbing, welding and mechanical fabrication. Ability to read and understand hydraulic, electrical and mechanical drawings and schematics; ability to learn lathes, milling machines, drill presses, hydraulic press and similar equipment. Professional, superior customer service, strong motivation and ability to work independently, high level of integrity and ethical values, excellent communication skills (written and verbal), basic computer skills or ability to learn for record keeping, clean driving record, ability to lift up to 75 lbs. on a regular basis, consistently use arms and legs with full-range of motion, frequent stooping, bending, squatting and kneeling, exert push and pull forces.